Relationships made through BOMA really do endure. Many people in our CRE industry go from Allied to Principal, Principal to Allied, change companies or change businesses all-together. My relationship with Jen Mugnano started when she was with another provider than her current, KONE, and when she was known as Jen Murphy.
Ours started off when she stepped in to assist with a service contract that was in distress. She jumped right in to make sure the property and client needs were all met. When Jen moved over to KONE, she brought with her, her knowledge of elevators and her well-cultivated relationships. Because I knew Jen to be the person to make things right, I knew engaging her and KONE on new contracts wouldn't fail me.
As we all know, not only people move around but buildings also changed hands. Having these established relationships has also made asset transitions easier. With recently assuming management of Birkdale Village and elevators being a significant service contract, it was a great comfort to see KONE and Jen as my point of contact. We already know each other, how we work together, and each other's expectations. This is a time-saver and we were able to get right down to business.
It makes me so happy to say that our relationship has overcome many changes, challenges and triumphs but regardless it stood the test of time.
Liz RIvers | Associate DIrector
CBRE
With all the craziness going on in the world, it occurred to me that everything that happens affects a Property Manager's job. Whether it is a recession, inclement weather, political unrest, protests, pandemics, or Y2K (for those of us who have been in the industry a few years), we still have a job to perform.
All of this can make the routine seem challenging. However, with a vendor partner that is quick to respond and always performs with above standard results, Mecklenburg Paint helps us to continue managing properties thru the chaos. I have used Mecklenburg Paint for over 20-plus years. We have shared some very successful projects including full building interior paint projects to a simple wall repair/paint/corner guard.
With the reduced occupancy experienced recently, Mecklenburg Paint came in and refreshed several areas for us that would be difficult during "normal" times. Our garage elevators look fabulous and we had the opportunity to freshen up some back of house areas, such as freight lobbies, abused corridors, and even repairs in the main lobby.
Liz, Allison, Mike, and Sheila are just a few of the wonderful people who help take care of the Property Manager's around this city and am proud they are a BOMA partner for us.
Melinda Hopkins, RPA, FMA, LEED AP
CBRE
ABM Industries started janitorial services for Optimist Hall in July 2019. Little did we know that less than a year later, we would be facing a pandemic that would sweep across our nation and impact the entire world.
Before COVID-19, you may have noticed the ABM staff working hard behind the scenes to keep Optimist Hall running (and looking great for all of our guests)! When we launched our Curbside Drive Thru in less than 36 hours, their team stepped up to help facilitate the program by running orders, directing customers, and keeping the (sometimes long) line moving.
Rain or shine, they do it all with a smile on their faces, and we couldn't be more thankful that they were willing to adapt so quickly as we made these necessary changes at Optimist Hall.
The ABM staff members at Optimist Hall are simply irreplaceable as they have become an integrated part of our team. ABM has truly been a partner to our organization before and after Coronavirus so we just want to say, Thank You! Because of your hard work and your ability to quickly adapt, Optimist Hall was able to keep our doors open so we could continue serving local food to the Charlotte market.
If anyone is ever in need of a solid janitorial service provider I whole heartedly recommend reaching out to Andrea Todd with ABM Industries. We are grateful for you and look forward to continuing our partnership with ABM!
Kara Blue
Property Manager of Optimist Hall
The Providence Group
Property Managers work in a fast-paced environment where results matter. We heavily rely upon skilled colleagues, engineers, and vendors to help us make the right choice in scope, frequency, and method of work. Enter State Building Services. Spencer, Keith, and Ian have always been there to provide a quick proposal, offer advice, walk the property, send photos, research a product, or help find a solution to an issue.
State handled all metal, stone, and wood maintenance for a 20-year old, 1M SF property that I previously managed. State offered fair and competitive pricing without sacrificing service. State also revisited and improved upon scopes to heighten service levels for a positive impact. They will not hesitate to dive into the details without overwhelming.
State also took over exterior pressure washing services for a property located in close proximity to residential communities. The timing was tricky as pressure washing could not occur during business hours, but the noise ordinance restricted us from doing it past a certain hour at night. Spencer literally measured the distance between our property and the residential buildings, and then measured the sound levels of his machines in order to implement a reasonable plan with his crew. Noise problem solved, and 3 blocks of sidewalks cleaned quarterly.
State was also very instrumental in helping me with the 2020 Budget. They provided pricing for exterior paver repairs, lobby grout replacement, and exterior column and window mullion cleaning and polishing. I may not always have time to visit a project immediately after it is complete, but I can trust to receive a photo and update from State Building Services the very next day, which gives me peace of mind.
Amy Albright
BOMA Board of Directors
Property Manager
Cousins Properties
We were able to quickly schedule a walk-through (6 ft apart of course) and establish our plan. From there it was smooth sailing and we've continued the treatment at the directed frequency. Having a reliable vendor (as I've come to expect in dealing with all of our BOMA members) made my job easier, which is welcomed any day!
The needs of the buildings that our BOMA professionals manage are all different, so I highly encourage you to utilize our vendor guide found on the main page of the BOMA website for any services you may have concerning COVID-19. For starters, check out the categories: Cleaning & Maintenance Services and Janitorial. I have confidence that utilizing our vendors and your own sense of creativity, we will successfully navigate this uncertain time and find solutions to the unusual predicaments we are to face!
Elizabeth Fulk
BOMA President
Facility Director
Lincoln Harris | Fox Sports
EDS is vendor you never want to have to call, but you are glad they are there when you do. They will respond promptly whether it's 2 PM or 2 AM. They are there for you when you get a call from the fire department in the middle of the night because a fire sprinkler pipe burst in the rafters of a 36'-clear warehouse, which happens to be directly over the office of your tenant's CEO. They are there for you when a tenant spills a tractor trailer full of tiny plastic pellets into the truck court. And when the pellets end up down the storm drain, and flow to the stormwater pond, which leads to protected wetlands, EDS knows exactly what to do to clean it up quickly and efficiently.
The moment the dreaded "m" word is muttered I know my next phone call will be to EDS. Sure, there are companies who will come in and remove that greenish-blackish drywall with no questions asked. But I trust the expertise of the seasoned professionals at EDS to follow environmental protocol from start to finish - beginning with the initial moisture testing all the way to providing a clean bill of health for my facility.
EDS has never told me a job is too big or too small. They understand the urgency of each situation and work diligently every time to provide quality results. Knowing I have a high-quality BOMA partner for any of my disaster and restoration needs gives me peace of mind and confidence that we can handle whatever comes next.
Colleen Storm
BOMA Board of Directors
Senior Property Manager
Prologis
